SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These remotes are incredibly handy. We have multiple individuals with access to our property, and it's much simpler to provide each person with a remote rather than managing different and constantly changing keypad codes. The remotes come with pre-programmed codes, and there's a straightforward process for the opener to "learn" each code. They arrived on time, were easy to program, and work flawlessly!
I am extremely satisfied with this purchase. It feels great in my hands and works flawlessly every time. The button feel is excellent, and the ability to program the same remote for multiple gates is a huge plus. I would recommend it without hesitation.
I received this remote on time and in good condition. Programming and copying from the main gate were easy tasks. The price is also quite reasonable compared to other locksmith shops where you would have to pay more for the same remote.
An excellent item. It's just what I expected. The item was delivered quickly and coded into the gates without any problems. Highly recommended.
Setting up is a breeze. This remote costs less than a car remote battery. I plan to order more remotes soon.
The remote works exceptionally well once you understand how to use it. To clear the initial codes, press A+B for 3 seconds, then release A (while keeping B pressed) and press A three times. To clone codes, press the desired button, then press the corresponding button on the original remote while holding it close to the cloning remote's metal part.
I like to keep one in each vehicle. These remotes are reliable and convenient. They even work from inside the car. Programming it to my Topens gate opener was a breeze. I just wish the range was a bit longer; it seems to reach about 75ft.
Programming was a breeze, and the shipping was swift. However, it's a bit pricey, and it's worth noting that it's not waterproof.
This little remote is great for gate control, although I found it more convenient to use a regular clicker that I could simply clip onto the visor. I also prefer not to add extra accessories to my keys.
These small devices are fantastic. They streamline everything, eliminating the need to constantly get in and out of the truck.
These remotes are easy to install and use. The most crucial aspect is their reliability; they work perfectly 100% of the time. They consistently function from a considerable distance. I am very pleased with them.
I purchased these as additional remotes for visitors. They are easy to program and perform exactly as intended.
These clickers are the perfect size and perform exceptionally well!
I've ordered multiple remotes for my Topens swing gate opener, and all of them work splendidly. They are easy to set up, offer good range, and I would certainly recommend them.
They do work, but sometimes they require precise button presses. Occasionally, they get stuck in one position and can get quite hot in the car. I usually store mine under a mask in a compartment to prevent overheating.
Easy to pair and feels robust. I'm happy with it.
They paired seamlessly with our existing remotes and work flawlessly with our opener.
I'm somewhat disappointed with the range. While they do work, especially when trying to close the gate from the rear window of a vehicle, the range seems limited to the length of the vehicle. It could definitely benefit from more transmission power, especially in rural areas where interference is not an issue.
It's very easy to connect to the system. It couldn't have been simpler, and it works wonderfully!
The remote is good, but it could be a bit more budget-friendly.
I initially tried to copy the original key, but it didn't work, so I had to program it from the gate. It works smoothly, but I'll need some time to give a final review.
The remote is of good quality and straightforward to program. I highly recommend it to anyone in need of a spare remote.
It's incredibly simple to clone your existing remote by following the provided guidelines. I set mine up in just 10 seconds. I highly recommend it.
I tried the product, and it's of good quality. I programmed two buttons for the two building gates, and it worked fine for me.
This is exactly what I needed for the gate – very user-friendly and easy to set up.
It's a perfect replacement for the original remote. Easy to program and set up. I would recommend it.
I thought it would be a nightmare to pair with my current fob, but it only took 30 seconds. It hasn't failed me yet.
It's a bit small but has a good range and is easy to program.
The item arrived in perfect condition. It looks professional and functions as described. Thank you.
The quality is excellent, and programming is a breeze. I highly recommend this seller!
This deal is fantastic. The product is of very high quality, simple to operate and program. The only drawback: I ordered a symbol model but received an ABCD model. Please pay more attention next time.
My girlfriend experienced an issue where the button wouldn't "click" when pressed. Her nail inadvertently pushed the soft button beneath the case. These remotes serve as excellent factory replacements, and I plan to order two more.
They work seamlessly with the system I purchased. Programming and usage are straightforward. It's convenient to have extra remotes for the babysitter and friends.
I now have four remotes, and each one paired on the first attempt. Even after two years, all four are still functioning perfectly.
Programming is a breeze, and the range for activating the gate motor is impressive. This product is top-notch, and I would gladly buy it again and recommend it.
They continue to work effectively from quite a distance. Although the buttons are starting to get a bit sticky after a year, they still perform admirably.
Programming this remote with the system was effortless. Despite my house being far from the gate, I was pleasantly surprised by its long-range operation.
These remotes are user-friendly when it comes to programming and changing the battery. They boast an impressive 65-foot range and are essential for easy access to our property.
I purchased extra remotes for my automatic gate opener. They work flawlessly and are a breeze to program. They're perfect for accommodating additional family members without straining the budget.
I want to express my gratitude for this affordable product. When you attempt duplication at locksmith shops, it costs three to four times the price.
I successfully cloned the parking remote in our apartment building. The instructions were straightforward, and it functions perfectly 🙏🏻.
Easy to program and definitely a great value for the money.
I paid a bit more for this item compared to an eBay seller, but the quality and range are definitely better.
It's a perfect replacement for the original remote. Easy to program and set up. I would recommend it.
Registering it with my automatic gates was a breeze.
It programmed easily and works perfectly to open BFT gates.