SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This soft water bottle is a lifesaver during my outdoor workouts! It's super lightweight, doesn't leak and fits perfectly in my backpack. Plus, it's easy to clean. I'm glad I found this gem. Totally recommend for any sporty people out there!
ainât gonna lie, was kinda skeptical bout this here soft bottle thing when i first got it...but boy did it prove me wrong! đ˛ took it fishing with me last weekend nâit held up real good đ no leaks or nothing and didn't take up much space either
Just what I needed for my hiking trips! This soft water bottle is compact, light and super durable. A must-have for outdoor.
Ain't nothing fancy but does its job well. Keeps me hydrated during long bike rides without adding extra weight.
I've tried so many different types of water bottles over the years, but this one really hits the mark. The soft design makes it comfortable to carry around on long hikes or bike rides and it's enough to withstand some rough handling too. A great investment for anyone who loves being outdoors.
Super lightweight, durable and leak-proof
Perfect gym companion right here! đŞ Doesn't leak, easy to clean and holds water for a solid workout session. Love it!
recommend
This soft water bottle's been great on the trails - lightweight and sturdy. Plus no leaks when I toss it in my bag đ
Its light as a feather which is perfect for running âšď¸ââď¸and biking đ´ââď¸ plus the material feels quality not like those cheapo ones that break at the drop of hat..its pretty rad if ya ask me
A practical bottle that's easy to carry and doesn't compromise on quality.
I was worried about the taste at first, but after a few washes, there's no weird plastic flavor anymore đ Great purchase overall!
Solid
You can squish 'n squeeze this bottle without worrying about cracks or spills! While the taste isnât 100% neutral as advertised (you get a slight plastic-y aftertaste), thatâs minor compared to all its benefits: lightness, durability and convenience.
The best thing about this water bottle is that it doesnât take up space when empty! Just roll it up and you're good to go.