SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this car phone holder is amazing! it holds my phone securely even on bumpy roads, and i love the 360-degree rotation feature. super easy install too 😊
I've had my fair share of phone mounts in the past and most of them were either too flim or way too complicated to adjust while I'm on the road. Not this one though! This bad boy holds my phone like it's glued there but without any sticky residue or anything gross like that. The first thing I noticed was how easy it was to set up right out of the box no fuss at all. Just pop it onto your dashboard or windshield and you're good to go. And let's talk about that grip—it’s seriously impressive! It feels secure enough that I don't have to worry about my phone flying off when I hit a bump but it's also gentle enough not to leave any marks or scratches on my device. Adjusting angles? A total breeze with this mount! Whether I'm trying to get the perfect view for navigation or just want a quick glance at who's calling everything can be done with one hand which is super convenient especially when you're driving solo. I’ve used other mounts where you practically needed an engineering degree just to change the angle slightly not here though! It's smooth as butter making those little adjustments effortless. Honestly if you're still dealing with those cheap plastic mounts that barely do their job do yourself a favor and upgrade already. This one's worth every penny. Trust me once you try it you'll wonder how you ever got by without it
Great product!
Super sturdy and reliable, keeps my phone secure on all types of roads
Absolutely fantastic product! My daily commute just got easier as I can now navigate without worrying about my phone falling off. Plus, it's very sturdy – a must-have for any driver.
Loved the adjustable angles.
I'm really impressed with this car phone holder. It’s very adjustable and fits my large phone perfectly. The installation was a breeze, and it hasn’t fallen off once, even on rough terrain. It's made my drives much safer since I can keep both hands on the wheel while seeing my GPS.
Perfect
Easy to install, holds my phone perfectly. A must-have for every driver.
the suction power of this mount is incredible it hasn't budged since i installed it two weeks ago versatile and reliable perfect for hands-free calls 📱👍
ok
This holder fits perfectly in my car's dashboard vent and keeps my screen within easy reach. It's great not having to fumble around when using GPS or taking calls on the go 🚗💨
The suction is strong, and it hasn’t fallen off once. Highly recommend!
this mount is exactly what i needed! it's super sturdy and holds my phone tight without scratching it love how easy it is to switch between portrait and landscape mode makes following maps so much easier highly satisfied
handy