SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super stoked with this phone pouch! It's been a lifesaver on my hiking trips. Keeps the phone dry and safe, even when I'm trekking through waterfalls or caught in unexpected downpours. Plus, the full view screen means I can still snap some epic photos without risking my phone. đžđŠđ
Totally rad!
this little thing here is your best friend if you're an outdoorsy person like me. keeps your mobile bone-dry while giving you complete access to your screen - how cool is that? perfect for those wet fishing trips or muddy bike rides!
Super handy for pool parties! No need to worry about my phone getting wet. Plus, I can take underwater selfies with ease. đđ
everything worksđȘđŠ
This pouch is the real MVP for beach trips! Keeps sand and water out but lets me use my screen perfectly.
got myself one of these waterproof pouches for my outdoor escapades and it's awesome as hell. ain't no rain or river gonna mess with my device now đ Can see everything clear too which is dope.
A must-have for every adventurer out there! It's like a suit of armor for your phone against all elements. Best part? Full view access!
Just as described đđ
I'm in love with this waterproof pouch! So practical and reliable during my kayaking adventures. Can't go without it now.
never thought something so simple could make such a big difference on our family camping trips! we've put it through its paces â rain wind mud â you name it this pouch has come out victorious every time keeping our phones protected yet fully functional đđ§ïžâș
who knew such a small thing could make life so much easier? no more stressing over rain or spilled drinks around my phone anymore đ
recommend