SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely thrilled to share my thoughts on this planter, it's simply stunning! The moment I laid eyes on this piece, I knew it was exactly what my patio needed. It has an undeniable charm that adds a touch of elegance and sophistication to the overall aesthetic of my outdoor space. The design is exquisite; thoughtfully crafted with attention to detail that makes it stand out from any other typical planters you might come across in stores or online. Its unique appeal lies not only in its visual attractiveness but also in how effectively it showcases the plants placed within. Whether you're displaying vibrant blooms or lush green foliage, this planter ensures they are presented beautifully. Upon placing the planter on my patio, there was an immediate transformation. What used to be just another part of our home suddenly turned into a more inviting and welcoming environment â perfect for enjoying morning coffees or hosting evening get-togethers with friends and family under the stars.Trust me when I say that its beauty will leave you speechless every single day! đ·
I've been searching for the perfect large planter and I think I've finally found it. The size is and it's visually stunning.
This beauty has added a touch of elegance to my garden. Its size is impressive, can hold lots of plants!
No caps because i'm too excited - this jar planter rocks! big, beautiful and everything i wanted in a pot đđ»
The design on this jar planter caught my eye instantly. Itâs unique yet subtle enough to blend with any decor style.
I absolutely adore the ample space this product provides! It is truly remarkable how much room there is for all my beloved. This feature has made a significant difference in my gardening, and I can't help but express how thrilled I am. Before I was constantly concerned about overcrowding and whether or not each of my favorite plants had enough room to flourish. Now, however, that worry has completely been put to rest. They no longer have to compete for space which means healthier growth overall. Its spaciousness will provide your green friends with ample room to thrive and bring out their best potential while adding beauty to your surroundings simultaneously.
Excellent quality! This large jar planter was exactly what I needed for my sunflowers đ»
this one really stands out in our backyard we get compliments all the time đ
Nice sturdy material that seems like it will last me years. Plus, its aesthetic appeal adds charm wherever placed. I use it for my accessorize
wow just wow didn't expect such an amazing piece at such a good price đđŒ
I appreciate the fine craftsmanship put into making these planters they are truly works of art đ
love love love how roomy this thing is My ferns are thriving like never before đ
The product that I recently purchased can only be as an elegant piece. Its The moment I set my eyes on it, I knew it would bring exact aesthetic appeal that was missing from my patio.This isn't just any ordinary item; rather, this is something which has been crafted with such precision and attention to detail that you cannot help but admire its elegance. It stands out in its own unique way yet subtly blends into the surroundings as if it was always meant to be there This excitement makes me eager for more purchases like these in future - pieces that will not only enhance but also elevate the overall ambience of my space. I am thoroughly impressed by how much value this single item has added to my home decor. adding this elegant piece to your collection will undoubtedly transform your outdoor living experience like never before. So here's me looking forward to getting more such exquisite items soon!
excellent as in the photo, better than I expected
Very well packed and protected. It has good quality and many details. It scared Me that it was something unstable and it would shut up sideways, but it holds up perfectly. Totally recommended.
Very nice flowerpot! So detailed, and excellent finish. Can be used as a collection figure or pot, ideal for plant lovers and Elden Ring. Also the packaging in which it came was very protected. "It's my ordeal, you might say. To test myself, to improve myself, to finish off growing enemies
I truly love this guy. He is really cool and even sitting there empty, he already has a special place in my heart. He's not very big--in total size, or plantable space--so I'm not sure what I can do with him yet, but I want something that will drop vines to hang all over him. I think that will look excellent.He can well packed in form-cut styrofoam