SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently bought two of these mugs. One was for myself, and the other one for my boyfriend. From the moment I laid my eyes on them, we were both absolutely charmed by their super cute design. It's not just about aesthetics though, as they have become an integral part of our daily routine. Whether it is to kickstart our day or simply enjoy a relaxing afternoon break, these mugs are always there to accompany us through every sip of coffee that we take. In addition to their endearing appearance and practicality I was also impressed with their perfect compatibility with my coffee machine. This might seem like a small detail but it makes all the difference when you're half-awake in the morning trying to get your caffeine fix! The size fits perfectly under the dispenser. And despite being used so frequently throughout each day - whether it be filled with piping hot coffee or rinsed under water - they have maintained their charm and quality impressively well. I'm extremely satisfied with this purchase. It's both, functional and adorable
The cutest way to enjoy your coffee in the morning! Durable and maintains temperature perfectly – what more could you ask for?
adorable💖
Ain't nothing better than waking up to those friendly faces greeting me every time I pour myself some joe outta this cuppa goodness right here 👉😉👈. The cats are a vibe and the quality's top-tier, keeps my brew hot for ages. Been using it daily since I got it and not a single chip or scratch yet! A+ purchase.
What a delightful mug! The cartoon animals are just too cute. It's sturdy and keeps my coffee hot for longer than expected!
Love this mug! Makes me smile every morning while keeping my tea warm.
you know what? i never thought i'd be writing a review for a cup but here we are. bought this thing on whim cause the design caught my eye (i love cats) and boy am i glad i did! holds heat well enough that i don't have to rush through drinking before everything goes cold which is real nice first thing in the morning when you're trying to wake up slow.
sooooo cute
I'm absolutely in love with this mug! The animal cartoons are so cute and adorable they really brighten up my day. It's also durable which is a bonus because I can be quite clumsy sometimes... So far it survived all of its encounters with my kitchen floor without even a scratch! Plus, it keeps my tea warm for longer than any other mugs I've used before 🐾☕️💖
A+ on this one! Fun design, high-quality build...and did I mention how long it keeps drinks hot? Totally worth it.
I’m over the moon with this purchase. Those cute animals make each sip of coffee feel like an adventure 😄👍
This mug has quickly become one of my favorites - no joke! Those animated critters on there bring such joy into our home each morning as we start our day sipping from them. Love how sturdy yet lightweight it feels in hand; perfect balance!
If you're looking for something that'll brighten up your mornings, get yourself one of these mugs ASAP!
man, this mug is just the coolest. it's got these funky cartoon animals on it that make my morning coffee feel like a party every sip feels like an adventure with these little dudes staring back at me! and let's not forget about the quality - top notch, keeps my java hot for hours. totally recommend if you're looking to add some fun to your daily caffeine fix 😎👍
Cute animals + top-notch quality = best buy ever!! Keeps my brew piping hot till the last drop 💖
i adore it!!!!