SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this mini handheld rechargeable fan and I've been absolutely thrilled with its performance. Despite its compact size, it delivers a powerful stream of cool air that's perfect for those hot and stuffy. It fits comfortably into my pocket or bag, making it incredibly portable and convenient to carry around wherever I go. The low-noise feature is another bonus - you can hardly hear it even when it's on full! And the fact that it's USB rechargeable just adds to its convenience; no more hunting for batteries when you need them most. All in all, this little gadget has exceeded my expectations in every way.
Just got this little gem and it's a breath of fresh air! It fits right in my pocket, recharges quickly and the noise level is impressively low. Perfect for those hot summer commutesli>
This pocket-sized fan has been a lifesaver during the recent heatwave. It's small enough to carry in my bag but powerful enough to provide a refreshing breeze. The rechargeable feature means I don't have to about batteries and it's surprisingly too. A fantastic little gadget that I wouldn't be without.
Compact yet powerful! Quick to charge and whisper-quiet operation.
absolutely love this handheld fan. super quiet, easy to carry around and keeps me cool on the go. plus it charges so fast! definitely a must-have for anyone needing a quick cool down.
satisfactory
This tiny but mighty handheld fan has quickly become one of my favorite purchases! Its small size makes it perfectly portable while still being able to pack a punch with its cooling power. Not only does it fit easily into any bag or pocket, but the noise level is so low that I often forget that I have turned on at all! The USB rechargeability feature is also fantastic - no need to worry about constantly replacing batteries anymore. This handy gadget really proves that good things come in small packages!
Handy, quiet and rechargeable. A great companion for hot days!
I'm so impressed with this mini handheld fan! Despite its compact size, it really packs a punch when it comes to cooling power. The low noise level is an added bonus and makes it perfect for use anywhere - at home, office or on-the-go. And being rechargeable just tops off what is already an excellent product.
A lifesaver in the heat, super portable and impressively silent.
Fantastic