SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't say enough good things about this silicone straw cup! As a parent constantly on the move, it's been an absolute lifesaver. First off, it truly is leakproof, I've tossed it into my bag countless times without any worries of spills or messes. The design is incredibly kid-friendl, my little one can easily hold and drink from it without any trouble What really stands out to me is the quality of the material. The silicone feels very safe and sturdy, which gives me peace of mind knowing that it's not only durable but also free from harmful chemicals. Cleaning this cup is a breeze too, I just pop it in the dishwasher and it's ready for another round. Weâve tried numerous cups before, but none have matched up to this one in terms of functionality and ease-of-use. It has made our daily routines so much smoother whether we're at home or out running errands Highly recommend to all parents looking for a reliable sippy cup
My toddler loves it, and I don't have to worry about spills anymore. The silicone material feels really safe and sturdy.
Highly recommend đ
Perfect for our on-the-go lifestyle đ§ No more messes in the car or at home! The design is super
love it!
i absolutely love this cup for my little one it's truly leakproof even when tossed around in the diaper bag plus, it's easy to clean and durable!
This silicone straw cup is a must-have! It's genuinely leakproof, even with my toddler's rough handling. The material feels safe and sturdy, giving me peace of mind. Cleaning it is super easy too. just pop it in the dishwasher. We've tried many cups before, but this one tops them all in terms of convenience and durability. Perfect for both home use and travel Highly recommend to fellow parents đ
Absolutely fantastic product. Itâs genuinely leakproof, making it perfect for travel.
amazing
Loving how durable and practical this baby cup is Super convenient and totally hassle-free đ
ok product
Amazing quality Keeps everything dry Highly satisfied
wonderful