SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okay, so here's the lowdown. Once I got my hands on this water cup, man, things really started to change for me. It was like flipping a switch and suddenly I wasn't dragging myself out of bed in the morning anymore. Nope! Now it felt like I'd been hit with an energy bolt or something. I mean seriously, who knew that staying properly hydrated could make such a difference? Not me, that's for sure! But ever since this water cup became my new sidekick - well let’s just say we're pretty much inseparable now. So you might be wondering what makes this cup so special right? Well first off it’s not just any old boring water bottle. Nah! This one is special – it has some sort of magic touch or something because every time I drink from it, boom – instant energy! And trust me when I say this isn’t your typical placebo effect either because before getting this little gem into my life; sluggish afternoons were as common as sunshine in California… but not anymore! Nowadays even during those long meetings at work where everyone else starts yawning and checking their watches; there's no sign of fatigue on my face thanks to my trusty hydration buddy. The best part about all these changes though is how they’ve made other aspects of life better too - workouts are more effective now and even simple tasks don’t seem as daunting anymore.
This is hands down the best investment for my health. The water tastes great and I feel so much better.
i love how convenient it is to use this product! just fill with water press the button wait a bit and voila - you've got yourself some supercharged H2O 🌊
I was skeptical at first but now i can't imagine a day without drinking from this magic cup.
this thing has been amazing for my workouts! recovery time reduced noticeably 👍👍
Hydration game strong with this one! Keeps me energized all day long 😎
My skin has never looked better since I started using the Hydrogen-Rich Cup. Truly remarkable results!