SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this is a lifesaver for my outdoor activities. The silk material feels so soft against the skin and it breathable too! I love that it protects me from the sun without making me feel hot or uncomfortable. Definitely recommend! 👍
i've using this gaiter cycling and hiking, really impressed with how well it blocks UV rays while keeping me cool 😎 It’s also easy to clean which is a bonus!
good
I've been using this sun protection scarf for my cycling trips and it's just amazing. The silk material feels so luxurious, yet it does an excellent job at shielding me from the harsh UV rays. It fits snugly around my face and without any discomfort - a perfect companion for outdoor lovers!
this product rocks!! perfect fit around my neck & face comfortable silky smooth fabric & awesome design plus offers top-notch sun protection couldn’t ask for more 🚴♀️💕
Love this! It's lightweight, silky and provides excellent sun protection. Great for my bike rides!
nice
This is by far the best investment I've made towards protecting myself from harmful sunlight during my biking adventures. Not only does it keep me cool in intense heat, but its silky texture adds a touch of elegance to my gear. It's comfortable, breathable, and stylish
This scarf is great, doesn't even feel like i'm wearing anything on my face but still keeps the sun off. Plus its super stylish, can wear it on bike rides or just out and about.
Just what I needed for cycling in sunny weather - it’s soft, snug fit and really keeps the UV rays at bay! 👌
As an avid cyclist who loves exploring under the scorching sun, finding this product was like striking gold! Its lightweight silk fabric ensures comfort while providing top-notch sun protection. Washing is also effortless which makes maintenance a breeze. A must-have accessory for every outdoor enthusiast.