SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this backpack for a couple of months now, and I couldn't be happier with it. The waterproof material is fantastic – I've been caught in several rainstorms, and everything inside stayed completely dry. The laptop compartment fits my 15-inch laptop perfectly, with extra padding that gives me peace of mind while traveling. Those shoulder straps distribute the weight evenly, so no more sore shoulders or backaches even after carrying it around all day. Plus, there are plenty of pockets to keep everything organized - from my charger to my water bottle and snacks. It's stylish enough for both work meetings and weekend adventures!
totally stoked about this new pack i got 🤩 it's waterproof which means no worries even if i get caught in rain showers when i'm biking around town 🚴♀️ the padded straps feel like a dream on my shoulders making it easy to carry all day without any discomfort also there's tons of pockets to stash away every little thing
this backpack is amazing! the waterproof material really works, and my laptop stays safe and dry no matter what.
perfect
Amazing, keeps everything dry even in heavy rain 🌧️
Absolutely loving this backpack! The waterproof feature has been such a lifesaver during unexpected rain showers 🌧️ My laptop fits perfectly in the padded compartment, and those shoulder straps make it feel like I'm not carrying anything at all. Tons of space for other essentials too Highly recommend
ok
Tons pockets, super organized now!
i seriously love this backpack! the waterproof feature is a lifesaver, especially during those unexpected downpours 🌧️. it’s got plenty of room for my laptop and other gadgets with space to spare. the ergonomic shoulder straps are super comfy too – no more sore shoulders after long commutes. plus, it's stylish enough to use for work or casual outings
Awesome
Super comfy straps and waterproof!
I use this backpack every day for commuting to work It's stylish yet functional with plenty of room for my laptop charger snacks you name it Plus it's totally waterproof which is awesome No more worrying about sudden downpours ruining my gear 💼🌧️
Fantastic
Laptop fits perfectly with extra padding. Peace of mind while traveling.
best backpack i've ever had seriously it's got that sweet combo of being waterproof with lotsa space inside plus those padded straps make it easy on your shoulders highly recommend if you're always on the go like me 🚀💼
Stylish and functional – great for work and weekends.
No more sore shoulders thanks to the ergonomic design.
this backpack has honestly exceeded all my expectations! i needed something durable yet comfortable since i'm always on the move between classes and work meetings 📚💼 the waterproof feature is top-notch – no more worrying about sudden downpours ruining my electronics or important documents also those shoulder straps make such a difference when you’re lugging around heavy textbooks feels like you're hardly carrying anything at all tons of compartments help keep things tidy too which is super handy
Second time I order this backpack
This bag rocks! Waterproof material keeps everything dry even in heavy rain Those shoulder straps are super comfortable making long commutes a breeze And there's tons of compartments to keep things organized Perfect blend of style and functionality 🤩🚶♂️
Perfect balance between style and practicality 💼💦
I can't say enough good things about this bag! As someone who commutes daily by bike 🚲 having a reliable waterproof backpack is essential This one keeps all my stuff bone-dry no matter how hard it's raining The padded laptop sleeve fits snugly without being bulky. And those shoulder straps? Absolute lifesavers They make even heavy loads feel light as air With multiple pockets for organization it's easy to find what I need quickly whether I'm headed to work or out hiking on weekends Highly recommend!
recommend