SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌟🌟🌟🌟 this small wonder has truly revolutionized my wilderness adventures! the sound it produces is so powerful, reassuring me when I'm out alone in the wild. It's super easy to carry and could be a real lifesaver - an absolute treasure for any journey into nature! its compact size means it fits seamlessly with my hiking gear without adding extra weight or taking up too much space. having this tool definitely gives me peace of mind while camping solo amidst mother nature's beauty!
I'm absolutely smitten with this compact whistle! It's so loud, it can be real lifesaver in the wilderness. Fits perfectly into my hiking gear and gives me that much needed peace of mind when I out on solo trips.
Absolutely adore this survival whistle! It's mind-blowingly loud and carries real potential to save lives during emergencies. The size is so compact that it effortlessly blends with my hiking equipment without adding any extra weight or space issues. This tiny tool definitely gives me peace of mind while camping solo in the great outdoors!
A must-have item in every outdoor enthusiast's kit.
This survival whistle? Absolutely adore it! The sound level is off the charts and can definitely come in handy during emergencies. Plus, its compact size means that it effortlessly integrates with my hiking kit without adding unnecessary bulk or weight issues. Having this tiny tool at hand certainly instills a sense of calm while camping solo amidst Mother Nature’s grandeur!
Absolutely love this survival whistle! It's incredibly loud and has potentially life-saving power. Compact size makes it perfect for my hiking trips!
Love the loudness!
This tiny wonder has completely transformed my camping experiences! The sheer volume it produces is truly reassuring when venturing alone into the wilds. It's incredibly easy to carry around and potentially life-saving - an absolute gem for any wilderness journey!
The volume it produces gives me peace of mind when I'm camping.
Perfect for wilderness adventures!