SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been wearing these thin belts for weeks now, and let me tell you - they're comfortable, stylish and go with everything in my wardrobe. Absolutely love it! đ„°
Great product!
Loved the belt, looks good with cargo pants AND dresses, very well made and finished. lovedâ€ïž
wow... what an affordable luxury. this thin belt looks expensive but doesn't break the bank. i'm buying more in different color!
This belt is a must-have! The high-quality PU leather feels so soft and it's super durable. I've worn mine with everything from jeans to dresses. đ
if you're looking for an accessory that enhances your wardrobe rather than overpowering it, then give this belt a shot!
this is not just a functional piece; itâs truly a style statement. Plus, its durability makes sure i can enjoy it season after season
A fashionable addition that fits perfectly into any casual or dressy outfit without feeling too heavy or uncomfortable.
this belt is amazing...it fits perfectly thanks to the pin buckle...the pu leather is really high-quality...
It is beautiful and a very good size đ
The pin buckle on this belt is classic and easy to adjust - no fumbling around trying to get it just right.
It's hard finding a stylish yet comfortable accessory, but I hit the jackpot with this one! It moves with me while still looking fabulous. đ
From cargo pants to evening dresses, versatility of this item amazed me. One of my best buys recently.
As the picture, the color corresponds and the length is perfect for use with pants
got multiple colours for all my wardrobe needs. each one looks amazing and gives that extra touch of sophistication
Finally found a perfect accessory that can be paired with both casuals and formals! Itâs sleek and comfy