SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall I’m really happy with the product. The shipping took a lot of time, but that’s because I gave them the wrong address lol. The bandana is light blue with a white polka dot pattern, which goes well with my casual outfits. There’s no issues with the scarf so far, will update if there are any.
So many options! You can wear it in so many ways… a scarf, a bandana, a headwrap, on your waist, on your back, on your crossbody. This is a 100-in-1 item that added a lot of variability to my wardrobe. Quality is really good, made of cotton, so it doesn’t stretch, doesn’t tear and keeps its color after multiple washes. I’m also happy that it’s super easy to iron after washing up… I’ve made holes in my old satin scarf this way, but with a cotton bandana it’s no big deal, it’s resistant to heat. 5/5 star, would give more if I could.
Absolutely obsessed. Good quality and shipped quickly. Easy to tie and untie and the fraying doesn’t get in the way. Just Amazing! Most likely going to buy more colors!
Purchased one for my trip to Eastern European resort and wasn’t disappointed. Great for wearing in warm weather, doesn’t make you too hot and can be used in so many ways it made my head spin. I used it as a headcovering, a waist accent and a scarf and it was great for all of that! After my trip it got a little dirty (I took it to a beach), so I washed it for the first time and it came out just like new. Will order again when there are more colors available!
I expected it to be a different shade of blue and it was light blue, which is not the one I was looking for. I guess I’ll still find something to wear it with. The bandana itself is ok, minus 1 star for the color!
Great scarf, I use it mostly as a waist accent and the little bits on the edges actually help with that a lot. An ordinary scarf without a hemming like that wouldn’t be as good as this one. I washed only one time so far, it is exactly the same color and the white dots stayed white (I half-expected them to turn bluish). The fraying was intact after washing, so it seems like this scarf is really well-made. It’s made with cotton too, so it’s really breathable and easy to dry. Thanks!
Lovely wrinkle-free scarf! Nice quality. I especially liked the size- a little bigger than most so I can do more with it.
This bandana is just so multifunctional! It is big enough to be used as a scarf, as a headwrap or just about anything really! It's breathable so your set bandana dries really quick. The color is just what I’ve been looking for, not too dark, perfect for my light-wash jeans. The edges on this one are frayed and I just like how it moves around. A great idea for a beach party or just for everyday wear. Great purchase!