SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A brilliant accessory, I like it so much. It’s bright and noticeable. The color is ok, just yellow, but not too bright. The eagle is accurate, well-made, I haven’t noticed anything bad. I managed to open it, but maybe it is not supposed to be opened. It almost doesn’t weigh anything, very light.
I really like the pendant! Looks great. I thought that the bullet would be smaller, but I like it a lot. The color is yellow, as in the photos, so don’t expect it to be like golden, it’s not. And the eagle is just adorable :)
I gifted it to my brother, he liked it. I was afraid he wouldn’t like the color as it is bright yellow, but he said that it was ok and that it’s even better.
It is really well made. I like everything about this necklace, especially this little eagle. Very interesting and original accessory.
So light and pretty. I have been wearing this necklace everyday for almost two weeks now, and it is ok, no deformation, nothing.
The pedant is nice, and the chain itself is very good. Durable and long enough to adjust it as you like.
It is very elegant, not only for men. I’ve worn it already, everything is good.
I didn’t like the color, looks cheap, but the idea is great so I don’t care
The length of the chain is excellent. And the bullet is very cool.
Very cool pendant, and very light. I’m fully delighted with it.
The chain is long, but you can adjust as you want :)
It looks cool and stylish, and the quality is good!
I just love it, looks very modern.
Beautiful accessory!