SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
đWow! I am absolutely thrilled to share my experience with this product. It's hands down the best thing I've invested in for my beloved fur baby. Ever since it arrived, she has been completely smitten with her new scratcher hasn't looked twice at our couch - a problem we had been struggling with for quite some time. The material of the scratcher seems incredibly durable, which is always a huge plus when purchasing items for pets as they can often be rough on their belongings. Despite its robustness, it doesn't compromise on comfort either; in fact, it appears to be just what she needed to satisfy her scratching needs while also providing a comfortable spot for lounging. So if you are a fellow cat owner out there looking for something your furry friend would love while saving your precious furniture from their claws then look no further! This scratcher comes highly recommended by both myself and my very satisfied feline companion đș Trust us â you wonât regret making this investment into your petâs happiness and well-being.
The look of pure joy on my kittyâs face when she uses this scratcher is priceless đ Not only does she love using it but its neutral color blends seamlessly into our home decor which is a big plus for me as an interior designer by profession đ
My cats are happy about it đ±đ±
This remarkable product has quite literally been a lifesaver for my cherished leather sofa, which was under constant threat of being ripped to shreds by the claws of Mr Whiskers, my endearing Persian cat. Prior to introducing this outstanding item into our household, it was an all-too-common occurrence to find claw marks etched into almost every corner and surface around the house. These markings served as a visual testament to his natural feline instincts but were nonetheless frustrating due to the damage they caused. The effectiveness of this excellent product cannot be overstated enough. It's clear that Mr Whiskers finds immense satisfaction in using it instead of resorting back to his old habits â much to my delight and comfort. This not only preserves the aesthetic appeal and longevity of my furnishings but also ensures harmony within our shared living space. If you're facing similar issues with your furry friend leaving their signature claw marks everywhere they go, I highly recommend investing in this wonderful solution. Not only will it save your precious furniture from potential ruin but will also provide an outlet for your petâs instinctual need for scratching â making both parties happy!
Great Every cat needs this
I've tried a few different types of cat scratchers before and honestly, none have come close to this one in terms of quality and appeal to my cats. They were instantly attracted to it as soon as I set it up, which was surprisingly easy by the way. It's sturdy, looks nice in my living room and most importantly keeps their claws off my furniture!