SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely bookmark, I loved it. Excellent product, just as described and shown in the images. The quality is good. I highly recommend it. Absolutely loved it!
They are identical to the photo, very pretty. I highly recommend them.
Very pretty and of good quality.
This bookmark is beautiful, I absolutely loved it.
Excellent for books đđœđ
Very pretty but it came broken. I'm not sure if it can be fixed.
Excellent product. 100% recommended, I loved it.
The product quality is excellent, identical to what they offer. The color is beautiful, I definitely recommend it.
The item arrived in perfect condition, it was a good purchase.
It's excellent. I recommend checking the comments on each item you want to buy; there you can see real photos.
My coworker loved it â it's a bookmark, and she adores cats, so it was the perfect gift.
I really like the quality of these products, they are super cute.
Everything is lovely, I adore the quality and the color đđ„°.
It's made of plastic but looks very pretty. I love it!!!
The little cats are exactly as they appear in the photo, very beautiful.
Beautifulđ, absolutely stunning.
So cute, just perfect in every way.
It's a great little gift for my family members who love cats.
It needs to be more stable and less fragile.
Absolutely love it, very, very happy with the purchase.
I got this black cat bookmark for my granddaughter who loves both books and cats â it's perfect for her!
Cute and petite! This bookmark is absolutely adorable.
I was really looking forward to this bookmark as a cat lover and avid reader.
Unfortunately, it arrived broken đ. I was so disappointed.
It's exactly what I expected it to be.
Very cute! I'm certain my mom is going to adore it.
This little cat bookmark is adorable; I love it. It's thicker than I expected, but that's a plus.
It's super cute and really easy to use, which I love.
Such a cute way to keep your page in a book.
I got these as a gift and she absolutely loved them. They're a hit!
These are very nice bookmarks, especially suitable for children.
Super cute, I absolutely love it. It's just a delight to use each time.
The bookmark is cute and made of plastic. It's quite okay considering its price.
It looks just like the picture! I do wish, however, that it wasn't flat on the end, so it could hook onto the top of the book better.
It's really cute! I'm sure my niece is going to be thrilled with it.
It's okay for the price, fairly standard but does the job.
It arrived very quickly and looks just as lovely as it does in the picture, super happy with it.
So incredibly adorableđ. It's just the cutest thing ever.
This little item brought a lot of joy to its recipients â a small gesture that was greatly appreciated.
I loved this cat-themed bookmark so much that I ended up gifting several to different family members.
I simply adore it... There's not much more to say other than that, it's just perfect.
The cat-shaped bookmarks are really charming! They make for a lovely little gift, especially since I have quite a few friends who are both cat lovers and avid readers.
This bookmark is so adorable. I'm planning to give it as a gift and I'm sure it will be well-received.
The material feels very fragile, which is a bit disappointing :(.
I bought these for my daughters who love reading. I'm confident they'll adore them as much as they love their books!
I absolutely adore the three bookmarks I ordered â they're cute and fun, really brightening up my reading time đ.