SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this thermos bottle for my kids, and it has exceeded all my expectations. The insulation is truly remarkable; whether it's hot cocoa in the winter or ice-cold water during summer, the temperature stays just right for hours on end. My daughter absolutely adores the cute design, itâs become her favorite thing to take to school She loves showing it off to her friends, makes me feel like I made a great choice. From a practical standpoint, the size is perfect for little hands, making it easy for young children to carry around without any trouble. Cleaning is also a breeze, unlike some other bottles we've tried, there are no hard-to-reach spots where gunk can build up. The durability of this thermos is another big plusâit's survived multiple drops without so much as a scratch or dent. And let's not forget about its spill-proof feature! No more worrying about leaks in backpacks or car seats đ This product has been an absolute lifesaver and I can't recommend it enough!
The insulation is impressive. My son's milk stays fresh for hours, even in summer. Plus, he loves carrying it to school!
Perfect size for little hands, easy to clean too Keeps beverages at the right temperature all day long đ
recommend
This bottle is a lifesaver on our camping trips, keeps water cool and refreshing. My kids won't leave home without it!
wonderful design!
my kid's favorite accessory now! it's durable and spill-proof which makes me super happy as well đ
This thermos is fantastic! It keeps my daughterâs drinks cold for hours, even on the hottest days. She absolutely loves the cute design and never leaves home without it đ The size is perfect, making it easy to carry around. Plus, it's super durable and spill-proof, which makes me feel at ease knowing there won't be any messy accidents. Highly recommend this product!
excellent
love this thermos! it keeps my daughter's drinks cold all day and she adores the cute design đ highly recommend
ok
the best thermos ever! keeps juice cold till the last drop đ plus my kid loves the adorable design.
superb product
Iâm amazed by how well this bottle maintains temperature!