SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this electric racket after a friend recommended it to me. I must say, I'm thoroughly impressed! It's lightweight and easy to handle, making it simple for anyone in the family to use. The battery life is exceptional too â no need for constant recharging. This has truly made my evenings more peaceful.
Impressive
recommend
This little gadget is a lifesaver! No more sleepless nights due to pesky mosquitoes. The battery life is impressive too. đ
I was skeptical at first, but this thing works! It's lightweight easy to use. Makes summer nights bearable again.
This little device has been a revelation! No more annoying mosquitoes buzzing around my ears at night, disturbing my sleep. Itâs super effective and surprisingly fun to use as well. Plus, it's rechargeable which makes it very convenient.
Superb
After moving into an area with lots of mosquitos, getting this racket was one of the best decisions I've made recently. Not only does it work extremely well but also adds an element of satisfaction when you get those pesky bugs!
đ got one for the cottage, best decision ever... no more buzzing in my ears all night, love it!
ok
Living in a tropical climate means dealing with insects all year round - especially mosquitoes! But ever since I got this electric racket, things have become so much easier and bug-free nights are now possible.
it's effective and fun to use as well đ goodbye annoying bugs đđ«
no caps because i'm just that relaxed now thanks to this racket. seriously though - it does its job perfectly without any hassle or fuss.
The effectiveness of this gadget took me by surprise! Itâs not just about killing mosquitoes anymore; using this feels like playing a game where every zap scores points against these irritating pests.
fantastic