SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am someone who values practicality over aesthetics but with this product, I didn't have to choose between the two – it offers both! The quality is top-notch ensuring durability while also looking sleek and stylish. Its insulation properties keep my drinks at desired temperatures for hours which means no more lukewarm water during long workout sessions – definitely a win-win situation here!
I'm absolutely loving my new water bottle. It's perfect for my gym sessions and keeps me hydrated throughout. The quality is top-notch, and it feels sturdy in hand - not to mention the sleek design that catches everyone's eye! 💪🏼💧
Being a fitness enthusiast means constantly looking for products that not only enhance your workout experience but also align with your style statement. And let me tell you, this sports water bottle does exactly that! Its ergonomic design ensures easy handling even when you're sweating profusely from those intense HIIT sessions while its stylish appearance gets compliments wherever I go.
The locking mechanism ensures zero leakage which means no more wet gym bags – absolutely brilliant!
As an avid runner, staying hydrated is crucial, but carrying a clunky old water bottle was always such a hassle. Now with this lightweight yet durable one, it’s like’m running on air!
Fantastic sports water bottle that checks all boxes: leak-proof, large capacity and easy to use/clean. Thumbs up 👍
I have always struggled with drinking enough water throughout the day, especially during my workouts. This new sports water bottle has made such a difference in that regard! It holds plenty of fluid ensuring fewer refills while also being lightweight so carrying it around isn't cumbersome at all. The wide mouth opening allows easy filling and cleaning too - no more struggling with small openings where your hand can't fit in properly to clean every corner.
I can't stress enough how much I adore this product! The leak-proof feature ensures no spills in my bag which used to be a nightmare earlier with other bottles. Plus the easy-to-use sipper makes drinking while working out so convenient!
This sports water bottle has become an essential part of my everyday life now! Its ergonomic design fits perfectly into the cup holder of my car making road trips even more enjoyable.
I bought this as a gift for my husband who loves hiking and he hasn't stopped praising it since then! He says its insulation property works wonders keeping his drinks cold during long hikes 🎁🌲
If you're looking for something reliable and stylish at the same time – look no further than this fantastic sports water bottle!
The best thing about this product is its large capacity holding enough fluid to get me through intense workout sessions without frequent refills.
This isn’t just your average run-of-the-mill sports water container; it’s practically art meets functionality! 😍
I love how eco-friendly this product is - made from non-toxic materials ensuring safe drinking while also contributing towards saving our planet 🌍❤️
The grip on the sides of the bottle is a thoughtful touch, making it easier to hold during sweaty workout sessions.
As a busy mom always on-the-go, this water bottle has been a lifesaver! It's easy to clean and even fits into my toddler’s stroller cup holder perfectly.
This sports water bottle is worth every penny spent! The durability and functionality are unmatched. I've dropped it countless times with no damage whatsoever - talk about being sturdy!
I'm thoroughly impressed by how well this product retains the temperature of my drinks whether hot or cold for hours on end 🕒
The wide mouth opening makes it easy to add ice cubes or fruits for infused water – definitely an added advantage!
Finally found something that keeps me motivated to drink more water throughout the day – this visually appealing and practical sports water bottle 👍🏻💦
The perfect companion for any fitness enthusiast – lightweight yet durable with excellent insulation properties.
I appreciate how lightweight yet durable this product is - perfect balance between comfort and longevity.
Love my new water bottle! It's sturdy, stylish and keeps my drinks chilled for hours. Highly recommend!
Impressed by the quality of this product - it’s practical, looks good and feels great in hand. Worth every penny!