SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The heat can be unbearable at times and having something like this on hand all the difference in the world. First off, what really stands out is just how lightweight this puppy is. It doesn't feel like you're lugging around some heavy piece of machinery or anything. Nope â instead, itâs as light as a feather making it super easy to carry around wherever you go. Whether you're heading to work or at the park on a sunny day, you can easily take this with you without any hassle. But don't let its small size fool ya! This thing packs quite a punch when it comes to cooling power. You might think something so compact couldn't possibly do much but boy would you be wrong! It blows out air thatâs surprisingly powerful and definitely gets the job done when trying to beat back those hot temperatures. And lastly - oh man do I love this gizmo! There's nothing better than finding an item that not only serves its purpose well but also brings joy every time you use it. Every time I switch on my little wonder cooler, there's just an instant feeling of relief from the sweltering heat outside which makes me appreciate owning one even more! So if anyone asks whether they should get their hands on one of these bad boys for themselves? My answer is always going to be "Absolutely!" Trust me - once you've experienced how awesome this tiny powerhouse is in combating hot weather conditions - there'll be no going back!
Fantastic handheld fan, perfect for those sweltering summer days when you need some cool air on the go. Bonus points for its compact size that fits right into my purse.
đ sooo glad i got this! super portable and keeps me cool during my daily commute. battery life is also impressive!!ď¸đ¨
nice
đ this tiny fan packs a punch! didnât expect such strong airflow from something so small...itâs like having your own personal breeze wherever you go đ
What a fantastic buy! This handheld fan has been a godsend in the recent heatwave â compact, yet delivers excellent cooling power.
love how handy this thing is..fits perfectly in all of my bags and pockets plus it cools down pretty fast..highly recommended
A must-have for anyone who needs instant relief from the heat - especially while travelling or attending outdoor functions. The long-lasting battery is just icing on the cake!