SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
what a fantastic product! it makes perfect ice cubes for my drinks and is so simple to use. plus, cleaning it is a breeze - just toss it in the dishwasher. highly recommend đź‘Ś
recommendđź‘Ť
This silicone mould has truly transformed our drink experience at home. The ice cubes are just the right for any glass and they melt slowly keeping our beverages cool longer without diluting them too much.
Super easy to use and clean, makes perfect ice cubes every time!
Ever since I got this silicone ice tray, my drinks have never been the same. It's so easy to use, and the cubes out in perfect shape every time. Plus, it's super flexible which makes removing the ice a breeze!
ok
Who knew something as simple as an ice cube tray could make such a difference? This mould is fantastic - not only does it produce perfectly shaped cubes that are ideal for all types of beverages, but its silicone material also ensures they pop out effortlessly every time. No more broken or half-formed ice cubes for me!
đź‘Ť I'm loving this ice tray! It's easy to fill, doesn't leak and the cubes pop out perfectly every time. Great purchase!
Durable, flexible and efficient
Absolutely love this tray! Perfectly shaped cubes that pop out effortlessly.
This isn't just any old ice cube tray; this one takes your drink game up several notches! The flexibility of the silicone allows for quick release of perfectly formed cubes which look great in any glass. What’s more, these trays are durable and incredibly easy to clean – exactly what I was looking for.
wow❤️