SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh man, let me tell you about this cap! It's just like a breath of fresh air when I'm out there the pavement on my cycling routes. You know what it feels like to be in the middle an intense ride, right? Your heart is racing, sweat is dripping down your face and thenbam! This cap steps in. The fabric is so lightweight that it's almost if I'm wearing nothing at all. But don't get me wrong - even though it's super, it doesn't skimp on doing its job. No sir! It keeps the sun off my head and absorbs all that pesky sweat from trickling into my eyes. And let's not forget about how cool it keeps me during those grueling rides under the scorching sun. Now onto one of my favorite parts – the fit! We've all been through those annoying times where we buy a cap online only for it to either squeeze our heads or slip off every two seconds because it’s too loose. But with this one? Nah, none of that nonsense here folks! This baby fits perfectly snug around my noggin without being too tight or loose. It’s like Goldilocks' porridge - just right 👌 So whether I’m going uphill against strong winds or cruising downhill at high speeds, this cap stays put without any adjustments needed.
this is hands down the best thing i've bought for summer 🚴♀️ it’s super light and airy but also protects from harsh sun ☀️ oh and did i mention how stylish it looks? totally in love ❤️
recommend
Super lightweight, keeps me cool during intense rides. Stylish design is a bonus!
Superb
The perfect fit and super comfortable. Keeps me cool on my longest routes. Love this cap!
Great buy for the summer
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