SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of goblinhand.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of goblinhand.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently took this waterproof toiletry bag on a two-week trip, and it was an absolute game-changer. The multiple compartments made it easy to organize my toiletries, skincare products, and even some makeup. I especially loved the waterproof feature; there were no worries about spills or leaks ruining my clothes or other items in my luggage. The material is sturdy yet lightweight, making it perfect for travel without adding extra bulk. Even with all its features, the bag remains compact enough to fit into any suitcase or carry-on comfortably. It’s clear that a lot of thought went into designing this product—every detail from the zippers to the stitching speaks quality.
this bag is a lifesaver! fits all my toiletries perfectly, and the waterproof feature came in handy during my last camping trip. highly recommend for travelers.
This travel toiletry bag exceeded my expectations. It's incredibly spacious yet compact, allowing me to fit all my essentials without taking up too much room in my. The waterproof material is a huge plus, especially during beach trips or rainy weather. I also appreciate the multiple compartments for better organization. Overall, it's a fantastic addition to any travel gear.
Compact yet spacious, this travel toiletry bag made organizing so much easier. Love that it's waterproof—no more worrying about spills ruining everything!
amazing
I adore how sturdy and reliable this toiletry bag is. It kept all my essentials dry even when it accidentally fell into water. Perfect for any adventure!
This toiletry bag has become an indispensable part of my travel gear. On a recent business trip, I found myself needing quick access to various toiletries throughout long days at conferences and meetings. This bag's clever design allowed me to keep everything organized and easily accessible without digging through a mess of items each time I needed something. Its waterproof nature also came in handy when one of my shampoo bottles leaked; not a single drop escaped onto my clothes thanks to the durable lining inside the bag! It's roomy enough for all essentials but still fits neatly into any luggage.
fantastic bag, kept everything dry and organized on my trip
I was pleasantly surprised by how durable and well-made this toiletry bag is. It has multiple pockets that make organizing toiletries easy and efficient. The waterproof feature gave me peace of mind knowing that none of my items would get ruined if something spilled inside the bag or around it. This has quickly become an essential item for all my travels.
recommend
just what I needed for travel, waterproof and compact!